Disclaimer and Late Cancellation Policy
DISCLAIMER :
The information on this website is for the purposes of guidance only and is not meant as professional medical advice, a means of diagnosis, nor is it intended to be a substitute thereof. For any health issues or medical emergency, always consult your GP. Complimentary therapies aim to work alongside allopathic healthcare to promote better health but we do not diagnose nor aim to cure.
LATE CANCELLATION, LATE AMENDMENT AND NON-ATTENDANCE POLICY:
We all know that life can get in the way sometimes, and late changes do occur. However, I would ask you to remember that, whatever the reason for cancellation or late amendment to your appointment , the effect on my small business is the same: loss of earnings, too late a notice to fill that time or the fact that I may have turned other clients away for that time slot - especially for an evening appointment. I have been very understanding due to the circumstances in the last few years but I sadly do need to start implementing it back again. So from August 2022, this is the new policy in place for all appointments booked with Endrick Holistics:
Whilst no-one can predict emergencies, please give at least 24 hours cancellation or amendment notice for all appointments. Non-attendance without prior notification and cancellation of appointments with less than 24 hours notice, sadly will result in forfeiture of full treatment fee (100%). Cancellations within 48 hours will result in forfeiture of 50% of the treatment fee. While late attendance for a scheduled appointment will be treated sympathetically, your session may end at the scheduled time to avoid any detrimental impact on the following appointments.
This cancellation policy is not applied to clients undergoing chemotherapy or radiotherapy.
The cancellation policy and late attendance policies are also applicable to appointments booked when redeeming a Gift Voucher.
To make it easier to amend and reschedule appointments in case of changes to your diary, I am in the process of organising an online booking system which will allow you more flexibility rather than messages going to and fro. However, I am as always available to add you into the diary myself if technology is a wee bit daunting for you.
The new booking system will request payment of a deposit in order to confirm your appointment and secure my time. The remainder of the payment is required at your appointment.
Thank you for your understanding and your help with this.
The information on this website is for the purposes of guidance only and is not meant as professional medical advice, a means of diagnosis, nor is it intended to be a substitute thereof. For any health issues or medical emergency, always consult your GP. Complimentary therapies aim to work alongside allopathic healthcare to promote better health but we do not diagnose nor aim to cure.
LATE CANCELLATION, LATE AMENDMENT AND NON-ATTENDANCE POLICY:
We all know that life can get in the way sometimes, and late changes do occur. However, I would ask you to remember that, whatever the reason for cancellation or late amendment to your appointment , the effect on my small business is the same: loss of earnings, too late a notice to fill that time or the fact that I may have turned other clients away for that time slot - especially for an evening appointment. I have been very understanding due to the circumstances in the last few years but I sadly do need to start implementing it back again. So from August 2022, this is the new policy in place for all appointments booked with Endrick Holistics:
Whilst no-one can predict emergencies, please give at least 24 hours cancellation or amendment notice for all appointments. Non-attendance without prior notification and cancellation of appointments with less than 24 hours notice, sadly will result in forfeiture of full treatment fee (100%). Cancellations within 48 hours will result in forfeiture of 50% of the treatment fee. While late attendance for a scheduled appointment will be treated sympathetically, your session may end at the scheduled time to avoid any detrimental impact on the following appointments.
This cancellation policy is not applied to clients undergoing chemotherapy or radiotherapy.
The cancellation policy and late attendance policies are also applicable to appointments booked when redeeming a Gift Voucher.
To make it easier to amend and reschedule appointments in case of changes to your diary, I am in the process of organising an online booking system which will allow you more flexibility rather than messages going to and fro. However, I am as always available to add you into the diary myself if technology is a wee bit daunting for you.
The new booking system will request payment of a deposit in order to confirm your appointment and secure my time. The remainder of the payment is required at your appointment.
Thank you for your understanding and your help with this.